Return & Refund Policy
At Bilibox, we want you to be completely satisfied with your purchase. This comprehensive Return Policy outlines the specific process, timeframes, and conditions for returning or exchanging our products.
Last updated: December 8, 2025
Quick Reference Summary
14 days from delivery date
Original condition & packaging
Email info@bilibox.ph
7-Day Return Window
Return eligible products within 14 days of delivery date. Returns initiated after this period will not be accepted.
Condition Requirements
Products must be in their original condition and packaging with all seals intact, and accompanied by proof of purchase.
Damaged Items
Report damaged or defective products within 7 days of delivery for immediate replacement or full refund.
Return Eligibility & Requirements
To qualify for a return, ALL of the following conditions must be met:
Timeframe: 14 Days Maximum
Returns must be initiated within 14 days of the delivery date. The delivery date is confirmed by tracking information or delivery receipt.
Product Condition: Original & Resalable
Products must be in their original condition and packaging with all manufacturer seals and protective materials intact.
Proof of Purchase Required
Valid order number, receipt, or email confirmation is required. Orders placed as gifts must include the original purchaser's information.
Important: Certain categories like hygiene products, intimate apparel, or perishable items may have restricted return conditions as per Philippines trade laws.
Step-by-Step Return Process
Follow these exact steps to initiate and complete your return:
Contact Our Support Team
Email info@bilibox.ph with:
- • Your order number
- • Product name and quantity
- • Reason for return
- • Photos of the product (if applicable)
Receive Return Authorization
Within 24 hours, we'll send you a Return Authorization Number (RAN) and detailed shipping instructions including our return address.
Package & Ship Your Return
You must ship the product within 7 days of receiving authorization:
- • Use original packaging if available
- • Include the Return Authorization Number
- • Pack securely to prevent damage
- • Use a trackable shipping method
Return Address: Bilibox Fulfillment Center, 45J TawiranExt. Santolan Pasig City Philippines
Processing & Refund
Once received, we inspect the product within 2-3 business days. Approved refunds are processed within 5-7 business days to your original payment method.
Non-Returnable Items
The following items cannot be returned due to hygiene, safety, or policy restrictions:
Opened or used products
Products with broken or damaged seals
Gift cards and promotional vouchers
Sale items marked as "Final Sale"
Custom or personalized products
Products returned after the 7-day window
Refund Processing
Refund Method & Timeline
Refunds are issued to the original payment method within 5-7 business days after approval. Credit card refunds may take 7-14 business days to appear depending on your bank or card issuer.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error (damaged or wrong product sent).
Partial Refunds
Partial refunds may be issued for products returned in less than perfect condition, missing components, or returned outside the 7-day window at our discretion.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
Report within 7 days of delivery by emailing info@bilibox.ph
Include photos showing the damage or defect clearly
We provide prepaid return labels for our errors
Full refund or replacement including original shipping costs
International Returns
For orders shipped outside the Philippines:
Same 7-day return policy applies from delivery date
Customer is responsible for return shipping costs and any customs duties
Contact info@bilibox.ph for specific international return instructions
Need Help with Returns?
Our customer support team is here to help with any questions about returns, refunds, or exchanges for your product purchases.
Email Support
info@bilibox.phOffice Address
45J TawiranExt. Santolan Pasig City Philippines.