Refund & Money Back Policy
At Bilibox, your satisfaction with our products is our priority. We offer a comprehensive refund policy with clear guidelines, fast processing times, and multiple refund options to ensure your complete peace of mind when shopping with us.
Last updated: December 8, 2025
Refund Policy Summary
14 days from delivery
5-7 business days
Original payment method
Eligible items only
7-Day Money Back Guarantee
Full refund available for eligible products returned within 14 days of delivery date.
Fast Refund Processing
Refunds processed within 5-7 business days after approval. Money returned to your original payment method automatically.
Secure Refund Process
All refunds are processed through secure payment gateways with full encryption and fraud protection for your financial safety.
Refund Eligibility Requirements
To qualify for a full refund, your return must meet ALL of the following criteria:
Within 7-Day Window
Return request must be initiated within 14 days of the delivery date as confirmed by tracking information or delivery receipt.
Original Condition
Products must be in their original condition, with all tags, packaging, and protective materials intact.
Valid Proof of Purchase
Must include order confirmation number, receipt, or invoice. Gift purchases require original buyer's information.
Important: Certain categories like hygiene products, intimate apparel, or perishable items may have restricted return conditions as per Philippines trade laws.
Step-by-Step Refund Process
Our streamlined refund process ensures quick and hassle-free money back:
Initiate Return Request
Contact our support team at info@bilibox.ph with:
- • Order number and purchase date
- • Product name and quantity
- • Reason for refund request
- • Photos of product condition (if applicable)
Receive Return Authorization
Within 24 hours, we'll send you a Return Authorization Number (RAN) and prepaid shipping label via email with detailed return instructions.
Ship Your Return
Package securely and ship within 7 days of authorization:
- • Use provided prepaid return label
- • Include Return Authorization Number
- • Use trackable shipping method
- • Keep tracking number for reference
Return Address: Bilibox Fulfillment Center, 45J TawiranExt. Santolan Pasig City Philippines
Quality Inspection & Approval
Upon receipt, we inspect the product within 2-3 business days. You'll receive email confirmation once inspection is complete and refund is approved.
Refund Processing
Approved refunds are processed within 5-7 business days to your original payment method. You'll receive email confirmation with refund details and expected timeline.
Refund Methods & Processing Times
Available Refund Methods
Credit/Debit Cards
Refunded to original card (5-10 business days)
Bank Transfer
Direct to original bank account (3-7 business days)
Store Credit
Immediate credit for future product purchases (same day)
Processing Timeline
Internal Processing
2-3 business days for inspection & approval
Refund Initiation
5-7 business days after approval
Bank Processing
3-10 additional days (depends on bank)
Total Expected Timeline:
7-20 business days from the time we receive your return to when you see the refund in your account, depending on your payment method and bank processing times.
Non-Refundable Items & Situations
The following items and situations are not eligible for refunds:
Opened or used products
Products with damaged or broken seals
Items returned after the 7-day window
Gift cards and promotional vouchers
Sale items marked as "Final Sale" or "No Returns"
Custom or personalized products
Shipping & Handling Fee Policy
Original Shipping Costs
Original shipping fees are non-refundable unless the return is due to our error (wrong product sent, damaged product, etc.). Free shipping promotions do not affect this policy.
Return Shipping (Our Error)
If we made an error (wrong product, damaged product), we provide a prepaid return label at no cost to you. Full refund including original shipping costs will be processed.
Return Shipping (Customer Choice)
For returns due to customer preference (change of mind, wrong product choice), customers are responsible for return shipping costs unless using our optional prepaid return service (PHP 30).
Partial Refunds & Special Circumstances
In certain situations, partial refunds may be issued at our discretion:
Damaged Packaging: Products with slightly damaged original packaging but intact product seals may qualify for 80-90% refund.
Missing Components: Returns missing original boxes, inserts, or documentation may receive 70-90% refund depending on value.
Late Returns: Products returned 8-14 days after delivery may qualify for partial refund (50-80%) at management discretion.
Bulk Orders: Large orders (5+ products) may have different refund terms; contact support for specific guidance.
Philippines-Based Service
Philippines-Based Service: We primarily serve customers within the Philippines. All transactions are processed in PHP, eliminating currency conversion issues for domestic customers.
Refund Support & Assistance
Our dedicated refund team is available to assist with any questions about your refund, processing status, or policy clarifications for your product purchases.
Office Address
45J TawiranExt. Santolan Pasig City Philippines.